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General Terms and Conditions of Sale and Delivery of Wissner GmbH - for Online Shop for End Customers 


The scope of these GTC is for consumers and entrepreneurs, but only to end buyers
from Germany, Austria, Switzerland and Luxembourg. The General Terms and Conditions of Sale and Delivery are an integral part of all contracts concluded with customers via the Wissner product ran-ge in the online shop.
A consumer is any natural person who enters into the contract for a purpose that is predominantly neither commercial nor self-employed. Or an entrepreneur, a commercial, official or self-employed end user such as kindergartens, day nurseries, schools, after-school care centers, homes, practices, hospitals, institutions for the disabled and similar institutions as well as associations, but also legal entities or a partnership with legal capacity which acts in the exercise of its commercial or self-employed professional activity. Our general terms and conditions of sale apply exclusively to companies.

Different conditions apply to deliveries to other countries.
Terms and conditions contrary to or deviating from our Terms and Conditions of Sale.
We do not recognize any other terms and conditions unless we have expressly agreed to their validity in writing.
Our terms and conditions of sale shall also apply if we are aware of contradictory orthe performance to the customer on terms and conditions that deviate from our terms and conditions without reservation. With the appearance of these conditions, all previous versions are invalid.

Terms of sale


Upon conclusion of the purchase contract, the customer owes a purchase price.
The purchase prices valid at the time of the order apply and are binding,
All prices are in Euro and do not include shipping costs, customs duties and similar charges.

These shall be borne by the customer as a matter of principle. In the event of an increase in value added tax we reserve the right to increase the prices. The prices at the time of the order apply. Errors excepted.


The following regulations on the conclusion of the contract apply to orders placed via our webshop https://www.wissner-germany.com.

In the event of conclusion of the contract, the contract is concluded with

Jörn Wißner
Zeppelinstrasse 14
D-64625 Bensheim
Registernummer HRB 21267
Registergericht Registergericht Darmstadt

The presentation of the goods in our web shop does not constitute a legally binding offer of contract on our part, but is only a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer submits a binding offer to conclude a purchase contract.

Upon receipt of an order in our web shop, the following regulations apply: The consumer makes a binding offer to enter into a contract by successfully completing the order procedure provided in our web shop.

The order is placed in the following steps:

1) Selection of the desired goods
2) Confirmation by clicking the button "Order"
3) Checking the details in the shopping basket
4) Pressing the button "checkout"
5) Logging into the webshop after registering and entering the login details (e-mail address and password).
6) Check again or correct the data entered.
7) Binding submission of the order by clicking the button "order with costs" or "buy". Before the binding submission of the order, the consumer can return to the website on which the customer's details are recorded and correct input errors by pressing the "back" button contained in the internet browser used by him after checking his details or cancel the order process by closing the web browser. We confirm receipt of the order immediately by an automatically generated e-mail ("order confirmati-on"). With this we accept your offer.

Storage of the contract text for orders via our web shop: We will send you the order data and our GTC by e-mail. You can also view the GTC at any time at http://shop.wissner-germany.com/de/.. For security reasons, your order data is no longer accessible via the Internet.

Terms of payment

Unless otherwise expressly agreed in writing, we deliver against prepayment, PayPal, on account (via PayPal) and credit card (via PayPal).

bank details: 

Sparkasse Bensheim
BLZ 509 500 68 
Kto.-Nr. 2102796 
IBAN: DE17 509 500 680 002 102 796 

Postbank Frankfurt Main
BLZ 500 100 60
Kto.-Nr. 26535609
IBAN: DE91 500 100 600 026 535 609

Delivery conditions

Unless otherwise agreed, orders are confirmed by us with an order confirmation.
The order confirmation contains: ordered items, item price, discount, expected delivery date and expected shipping costs.

Delivery time

If the stated delivery date (approx. 2-5 working days) cannot be met,
customers receive a notification with a new delivery date.

Shipping/ Shipping costs

We reserve the right to choose the shipping route, the shipping method and the appropriate type of packaging. Special agreements require our written confirmation.

Shipping costs see "Shipping and payment“.

Warranty and notice of defects

The risk shall pass to the customer upon delivery of the goods to the transport company.
We are not liable for transport damage. In the event of damage, the customer must notify us upon acceptance of the goods of the
carrier to certify the damage or refuse to accept the goods.

The goods delivered to the customer must be inspected immediately upon receipt and any defect must be reported to us within 5 working days after receipt of the goods in writing with details of the delivery note number of the defect. If no notification of defects is made within this period, the de-livery shall be deemed to have been approved.
The remedy of a defect may be effected by subsequent delivery, return delivery and replacement delivery or a price reduction, after consultation. For further damage that is not directly related to
Wissner GmbH shall not be liable for damage caused to the delivery item itself.
This also applies in the event of improper use of the goods.

For shipments or goods that are returned without our consultation, we charge a flat rate of Euro 10 (plus VAT) and any shipping costs incurred by us.
This also applies to item exchanges.

Warranty conditions

We provide a manufacturer's guarantee of 5 years for Wissner articles. This guarantee is limited to the proper use of these articles. It does not, however, cover normal wear and tear, failure to observe the instructions for use, alteration of the articles and minor deviations from the nominal condition.
In the event that the defects in the products manufactured by us are due to defective workmanship or material defects, the goods will be exchanged free of charge, without the
extend the warranty period.

Data protection

We collect, process and secure data to the extent necessary for business and within the scope of the Data Protection Regulation (DGSVO) and the Federal Data Protection Act (BDSG) related data for order processing, for maintaining customer relationships and for advertising.
Should you no longer wish your data to be used, you can withdraw your consent by sending an informal notification to obtain the deletion.

Applicable law and place of jurisdiction

The contract of sale existing between us and our customers is subject to compulsory
international private law provisions are subject to the law of the Federal Republic of Germany.
Exclusion of the UN Convention on Contracts for the International Sale of Goods.
The place of jurisdiction is the court responsible for our place of business. We reserve the right to take any other court that may have jurisdiction under national or international law.

Bensheim 01.01.2021 JW  AGB OS 2021.01-04